Free visual inspection and a written scope of work before any mitigation begins - photos, moisture readings, and drying logs go in your claim file
The scope we write is the scope we bill. Anything new gets shown to you, in writing, before we touch it.
The DryMark Restoration Miami Guarantee
We stand behind every job we complete in Miami with a single, non-negotiable commitment: if it’s not done right, we make it right. That’s the 365-Day Done Right Promise, stamped in writing on every contract under The Haven Standard, not printed on a brochure to make you feel better. Since 2011, Alicia Brennan has operated DryMark Restoration Miami on the principle that a guarantee without a written address isn’t a guarantee at all. When our crew leaves your home, you hold a signed document that says exactly what we fixed, how we fixed it, and what we’ll do if something isn’t right. No verbal assurances. No “call the office and we’ll see.” A year of coverage, in ink, with a direct line to the person who owns the company.
What’s Covered
- Workmanship on every restoration phase. Whether we’re running Injectidry panels behind your drywall in Coral Gables or setting up a Phoenix 200MAX dehumidifier in a flooded Cutler Bay garage, the installation, monitoring, and completion of drying work is covered for 365 days from the date on your signed completion certificate.
- Parts and equipment we supply and install. If a dehumidifier hose fails, a blower motor seizes, or any component we placed on your property malfunctions due to our handling or selection, we replace it at our cost and re-document the repair to IICRC standards.
- Cleanup and site condition on departure. Our crews leave with HEPA vacuums running, not boots on your carpet. If we missed debris, left protective sheeting behind, or failed to restore a moved item to its original position, we’ll return and correct it, documented with the same photo record we provide on every visit.
- On-time arrival for scheduled appointments. For non-emergency work, reconstruction scoping, and follow-up moisture readings, we commit to a two-hour arrival window. If we miss it without calling ahead, the trip charge comes off your bill. Haven Standard, Clause 1 applies to time as well as money.
- Honest pricing with zero scope creep. The written price you approve before work begins is the price you pay. No “we found more damage” additions once the crew is inside. No material upcharges discovered at final invoice. Haven Standard, Clause 1: written price before work starts, always, with no exceptions.
Our Satisfaction Promise
If you’re not satisfied, the process is simple: call (786) 250-0820 and speak to a live person. No voicemail tree, no callback queue while you wonder if anyone got the message. Describe what isn’t right. We’ll schedule a return visit within 24 hours for active concerns, or at your earliest convenience for non-urgent items. Alicia Brennan or a senior technician reviews the original photo record, moisture logs, and written scope, then meets you on site to compare what was promised against what was delivered. If we missed something, we fix it. If we disagree on whether something was in scope, we refer to the written document you signed before work began. The 365-Day Done Right Promise isn’t a negotiation; it’s a decision tree with one outcome: the homeowner gets what they paid for. We’ve honored this process across 12,000+ homes since 2011, and we don’t intend to break the streak on yours.
Licensed & Insured Backing
A paper guarantee is only as solid as the company behind it. DryMark Restoration Miami is state-licensed and carries full insurance and bonding, which means if something goes seriously wrong, there’s a policy that pays, not a business owner who disappears. Alicia Brennan built this company after working as a claims adjuster and watching homeowners lose legitimate claims because the restoration company they hired couldn’t produce documentation, didn’t carry adequate coverage, or simply vanished when the adjuster called. Our license and insurance are the floor, not the ceiling. They exist so that when we promise to make it right, we have the structural and financial capacity to actually do so. Every technician who enters your home is background-checked, uniformed, and named on your written scope. Their work is backed by our policy, our license, and our reputation in Miami since 2011. You can verify our status with the state; you can call our insurer; you can find Alicia Brennan at the same address tomorrow. That’s the real guarantee behind the paperwork.
How We Document Every Job
Documentation is how we make guarantees enforceable. Here’s what you receive on every DryMark Restoration Miami job:
- Written scope and price, signed by you before any work begins, with line-item costs for labor, equipment, materials, and disposal. Haven Standard, Clause 1.
- Photo record on every visit, time-stamped and geo-tagged, showing pre-work condition, progress at each drying phase, and final completion. Included as standard, never an upsell.
- Daily moisture logs with psychrometric data, vapor pressure differential readings, and material moisture content percentages, formatted to IICRC standards for direct adjuster submission.
- Signed completion certificate with the 365-Day Done Right Promise attached, Alicia Brennan’s signature, and the date your coverage begins.
Free Second Opinion: How It Works
Bring us any competitor’s written estimate for water damage restoration, mold remediation, fire damage repair, or reconstruction work in Miami. We’ll review it at no charge, line by line, against what we would scope for the same loss. We don’t trash other companies; we show you what’s included, what’s missing, and what the documentation gaps might cost you at claim time. This service exists because Alicia Brennan founded DryMark Restoration Miami on the documentation gap that costs homeowners their claims. A second opinion is free. Discovering too late that your restoration invoice lacks the moisture logs your adjuster requires is not.
What the 365-Day Done Right Promise Doesn’t Cover
We don’t hide behind fine print, and we don’t promise what we can’t control. Our guarantee does not cover: new damage from subsequent leaks, storms, or plumbing failures unrelated to the original loss; mold recurrence caused by untreated humidity sources we didn’t scope; or work performed by other contractors you hired separately. It does cover our workmanship, our materials, our documentation, and our response if something we did needs correction. That’s the boundary, and we state it clearly because Haven Standard guarantees have addresses, not escape hatches.
Why We Don’t Ask You to “Call for Pricing”
Haven Standard, Clause 1 exists to end the habit of hiding costs behind a phone call. When you contact DryMark Restoration Miami at (786) 250-0820, a live person answers 24 hours a day, 7 days a week. For emergency work, we dispatch immediately and provide your written price on site before equipment is placed. For scheduled work, we scope in person and deliver your written price within 24 hours. The price is real, itemized, and binding. “Call for a quote” contradicts everything we built since 2011.
Frequently Asked Questions
Yes. It’s a signed guarantee stamped on every job contract under The Haven Standard, not a marketing line. You’ll receive your copy at completion.
Call (786) 250-0820. A live person answers. We schedule a return visit, review your original documentation, and make it right under the same terms as day 3.
We guarantee our documentation meets IICRC, RIA, and IFA standards, which is what adjusters require. We also offer direct adjuster coordination and photo-documented assessments. Every invoice we produce includes the drying logs and material classifications that turn restoration work into payable claims.
Yes. Haven Standard, Clause 1 requires it. For emergency work, we provide it on site before starting. For scheduled work, within 24 hours of scoping. No exceptions since 2011.
For scheduled non-emergency visits, if we miss our two-hour window without calling ahead, the trip charge is removed from your bill. The rest of your written price remains unchanged.
No. Our guarantee covers work we perform and equipment we install and monitor. Customer-operated rental equipment falls outside our scope and documentation chain.
Ask us. We’ll provide our carrier information and state license details on request. We’ve been at the same Miami address since 2011, and Alicia Brennan answers calls personally when she’s not on site.
Written by Alicia Brennan, Owner at DryMark Restoration Miami, serving Miami since 2011.