What Miami Homeowners Say About DryMark Restoration Miami
Reviews in the restoration business matter because the job isn’t finished when the equipment leaves. It’s finished when the moisture readings hold, the claim clears, and the homeowner can point to the documentation that got them there. We earn ours one written scope at a time, under Haven Standard, Clause 1, with a photo record on every visit and a signed 365-Day Done Right Promise stamped on every invoice. Alicia Brennan built this company in 2011 after seeing too many claims denied for documentation gaps that a trained eye catches in the first hour. Twelve thousand homes later, we still answer every call with a live person, still deliver a written price before anyone starts work, and still document every drying phase to IICRC, RIA, and IFA standards. Here’s what that looks like from the other side of the moisture meter.
Recent Reviews
“We came home from a weekend in the Keys to find our Coral Gables kitchen flooded from a failed dishwasher supply line. The crew arrived in 47 minutes, ran thermal imaging, and found water had traveled behind the cabinets into the drywall. They gave us a written price before cutting anything, emailed us a photo record of every stage, and produced the daily moisture logs our adjuster needed. The claim paid in full. That’s not luck, it’s documentation.”
Brooke Z., Coral Gables, Miami
“Black mold in our Little Havana rental after a roof leak the tenant never reported. Alicia’s team tested four species, set containment with negative air, and ran HEPA filtration for six days. They gave us the lab report, the photo record, and a written scope that matched what they actually did. No scope creep, no surprise charges. Haven Standard, Clause 1 means what it says.”
Rafael D., Little Havana, Miami
“Sewage backup in our Miami Shores basement after a city main overflowed. I called three companies; DryMark was the only one that answered at 11 PM with a live person who dispatched a crew. They documented category 3 contamination, removed the porous materials, and ran antimicrobial treatment with air scrubbers. The written price held. The photo record went straight to our insurance. The 365-Day Done Right Promise is on paper, not a website slogan.”
Brianna J., Miami Shores, Miami
“Fire damage from a lightning strike in our Pinecrest attic. Smoke traveled through the HVAC into three rooms. DryMark’s crew scoped the full path, documented thermal fogging and ozone treatment with itemized line costs, and coordinated directly with our adjuster. They didn’t just clean what we could see. They traced the smoke pattern and proved it with photos and psychrometric data. Our claim settled 23 days faster than our neighbor’s, who used a different company.”
Erin L., Pinecrest, Miami
“Hurricane Irma put two inches of water through our entire first floor in Coconut Grove. DryMark deployed Dri-Eaz and Phoenix dehumidifiers with Injectidry wall cavity drying. Alicia explained vapor pressure differential in plain language, how they were pulling moisture from inside the wall without tearing it open. Daily moisture logs, photo record every visit, written price before the first fan switched on. Twelve thousand homes restored since 2011, and you can tell they’ve learned something from each one.”
Brooke Z., Coconut Grove, Miami
“Biohazard cleanup after a family emergency in our Wynwood property. Needed it handled same day, documented to standards, with discretion. DryMark arrived in unmarked vehicles, background-checked technicians who introduced themselves by name, and produced a written scope with a price that didn’t change. The photo record and disposal manifests satisfied our insurer and the county. Some things you don’t shop for price on. You shop for competence you can prove later.”
Rafael D., Wynwood, Miami
Why Customers Trust Us
Every testimonial above points to the same four practices Alicia Brennan built into The Haven Standard in 2011. First, Haven Standard, Clause 1: a written price delivered before any work starts, with no scope-creep additions once the crew is inside your home. Second, a documented photo record on every visit, included as standard, never an upsell, producing the evidence that turns restoration invoices into payable insurance claims. Third, background-checked, uniformed, licensed, and insured technicians who introduce themselves by name, with professional-grade drying systems from Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry documented to IICRC, RIA, and IFA standards. Fourth, the 365-Day Done Right Promise: if it’s not done right, we make it right, a signed guarantee stamped on every job, not a verbal assurance that evaporates with the moisture.
We also offer a Free Second Opinion on any competitor’s written estimate. Bring another company’s quote and we’ll review it at no charge. Since 2011, we’ve restored over 12,000 homes, every one with a written price before work started and a documented record when the crew left. Live phone coverage, 24 hours a day, 7 days a week. No voicemail trees while water is still moving through your walls.
Call (786) 250-0820 to speak with a live person now, or to schedule your free assessment with a written scope and price before any work begins.
Written by Alicia Brennan, Owner at DryMark Restoration Miami, serving Miami since 2011.